Michael Parker Smith

 

Seeking position to build upon and apply knowledge of computer technology in a challenging and educational environment

 

Capabilities

•          Provide exceptional customer service in a professional environment

•          Broad knowledge and experience with a multitude of software applications spanning a variety of platforms

•          Experience with Windows, Mac/Apple, and Linux platforms

•          Well versed in graphical manipulation and execution using Adobe Creative Suite and Open source counterparts 

 

Certifications

•          CompTIA A+ October 2011

•          CompTIA Network +October 2011

 

Work Experience

Host, Italiano’s, April 2015 – August 2015

•          Provided excellent customer service receiving and tending to guests

 

Junior Billing Administrator, HostGator, April 2013 – September 2014

•          Helped clients with the functionality of their websites, emails, DNS, domain name registrations, and billing issues

•          Responsible for troubleshooting and creating/escalating tickets for all unresolved issues

•          Instructed and assisted clients in the creation/maintenance of log-ins and user accounts on various applications

•          Helped clients maintain images and backups of websites

•          Served as a communication liaison between multiple administrator departments and clients – facilitate interaction between technical and non-technical groups

•          Instructed and educated clients on new applications and packages

•          Worked with PHP, MySQL, phpMyAdmin, cPanel, Linux, MAC OS X, Windows, Google Chrome, FireFox, IE

 

Creative Director, Parker Pulse Ink, January 2007 - January 2013

•          Produced multimedia solutions, ad designs, logos, flyers, posters, brochures, etc.

•          Utilized Adobe Creative Suite and Microsoft Office on Windows and Mac OS X

 

Owner/Technician, Parker PC, January 2007 – January 2013

•          Provided custom-built computers, PC repair/maintenance, upgrades, and home-networking solutions

•          Cleaned/maintained computer hardware including desktops, laptops, mice, monitors, printers, speakers, etc.

•          Installed disk images onto new systems, created disk images of existing systems, and restored disk images as needed

 

Head of Medical Billing and IT Department, Caring Hands Pediatrics, July 2007 – February 2008

•          Streamlined the insurance billing process saving hours in labor cost

•          Maintained and serviced the server and terminals in the clinic

 

Bartender, TGIFriday’s, August 2001 – May 2007

•          Provided excellent customer service in a fast-paced and challenging environment

•          Maintained liquor inventory

 

Junior Assistant Manager, The Original Pasta Co., June 1999 – April 2001

•          Hired, trained, supervised, evaluated, scheduled and terminated employees

•          Maintained inventory control, produce orders, sanitation and quality control of food products

Education

Lone Star College - Kingwood

•          Graphic Communications and Video Game Development

Baylor University

•          Scholarship for ACT

•          Major: Management Information Systems, Minor: Theater

Kingwood High School

•          Graduated with Honors 1997

•          NHS and Beta Club